Intercom Pricing in 2026: Plans, Hidden Costs & Alternatives
Quick Answer
Intercom starts at $39/monthly per seat. Customer messaging platform with AI chatbot (Fin), help desk, and proactive support. Enterprise-grade with CRM integrations.
Intercom Plans & Pricing
Essential
$39
per monthly / seat
- Shared inbox
- Basic chatbot
- Ticketing
- Help center
Advanced
$99
per monthly / seat
- AI chatbot (Fin)
- Workflows
- Teams
- Side conversations
Expert
$139
per monthly / seat
- Workload management
- SLA rules
- HIPAA
- Custom roles
- SSO
Full Pricing Breakdown
| Plan | Monthly Price | Annual Price | Billing | Per |
|---|---|---|---|---|
| Essential | $39 | — | monthly | seat |
| Advanced | $99 | — | monthly | seat |
| Expert | $139 | — | monthly | seat |
What You Get: Intercom Features
| Feature | Included | Plan Tier | Notes |
|---|---|---|---|
| A/B testing | Yes | All | |
| AI-powered responses | Yes | All | |
| API access | Yes | All | |
| Analytics dashboard | Yes | All | |
| CRM integration | Yes | All | |
| Custom branding | Yes | All | |
| E-commerce integration | Yes | All | |
| Live chat handoff | Yes | All | |
| Multi-channel | Yes | All | |
| Multi-language | Yes | All | |
| No-code builder | Yes | All | |
| Workflow automation | Yes | All |
What Users Say About Intercom
| Source | Rating | Reviews | Ease of Use | Support | Value |
|---|---|---|---|---|---|
| G2 | 4.5/5 | 3000 | 4.4 | 4.3 | 4.0 |
Intercom Alternatives
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Is Intercom Worth It?
Customer messaging platform with AI chatbot (Fin), help desk, and proactive support. Enterprise-grade with CRM integrations. Intercom offers a free trial so you can test before committing.